ServiceDesk | NetX Inc - Systems Management Appliances & Solutions

Products

Symantec® Client ServiceDesk™

Symantec® Service Desk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels while reducing costs. Based on best practice processes Service Desk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits.

Service Desk 7.0 will accelerate and enhance service delivery from the IT organization through process automation and self-service capabilities for end users, allowing IT administrators to do more with less. Based on best practice processes Service Desk 7.0 is designed for fast implementation, easy integration and optimization of IT processes to make systems management more efficient.

Features

  • Delivers ITIL and best-practice processes for incident, problem and change management
  • Highly configurable help desk software with easy-to-use tools that adapt processes to organizational needs
  • Includes self-service capabilities to speed service and drive down costs
  • Easy to use with out-of-box integration with other Symantec solutions

Benefits

  • Provides a single point of contact and facilitates rapid restoration of normal operational service levels
  • Reduce IT costs
  • Manage change with confidence with a help desk software solution that drives predictable and repeatable day-to-day operations
  • Make smarter, faster decisions based on real-time, data-driven conclusions
  • Drive innovation by automating common IT processes and adopting new technologies without adding new tools, people or methodologies

System Requirements

ServiceDesk requires the Symantec Management Platform, which includes the Symantec Management Console, Database, Notification Server and ServiceDesk components.

Management Server

  • .NET Framework 3.5 SP1 or above
  • Internet Explorer 7.0 or above
  • SQL Server 2005 or SQL Server 2008
  • Windows Server 2008 R2 x64

Workflow Server

  • Windows Server 2003, 2008
  • Windows SQL Server 2005, 2008 R2
  • Windows IIS
  • Microsoft .NET 3.5