netx remote engineering Support for altiris solutions

Remote engineering technical assistance provides the convenience of working directly with an Altiris Certified Engineer, but without the cost of a Premium or Enterprise contract.  This offering allows you to purchase remote blocks of engineering time that can be used to access the knowledge of our certified support engineers by telephone and email without a long-term contract commitment. Our plans Never Expire!

NetX Maintenance SUPPORT for altiris solutions

NetX Maintenance plans allow Customers to free up valuable time from their Altiris Administrators by engaging NetX Altiris Certified Engineers to manage the day to day maintenance of your Altiris Infrastructure.

NetX Maintenance is designed specifically for providing software maintenance for Altiris Notification Server and its installed solutions; Maintenance Support provides the customer with assistance in proactively maintaining and monitoring the Altiris system.  This offering allows you access to the knowledge of our certified support engineers remotely without the expense of an enterprise contract.

Monthly remote maintenance check with biweekly status reports

This offering is an annual contract with biweekly attention paid to your Altiris system designed for organizations of all sizes.

With this contract you will enjoy the following benefits:

• Personal one-on-one access with the dedicated Certified Altiris Engineer that is knowledgeable and familiar with your environment.

• Proactive approach to keep your Altiris platform running at peak performance.

• Biweekly summarized reports detailing overall health of your Altiris Infrastructure.

• Engineer serves as your advocate and liaison to escalate issues to proper channels within NetX and/or to Altiris if needed.

Contact us today to learn more or discuss custom plans tailored to the specific needs or your organization.